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Business Aviation Connectivity: Viasat, MIT Push QoE
Viasat and MIT Sloan are calling for a new business aviation connectivity standard centered on passenger Quality of Experience (QoE).
Industry conversations often measure in-flight internet by peak speed. Viasat and researchers at MIT Sloan argue that private aviation operators should instead prioritize business aviation connectivity outcomes that passengers actually feel: reliability, low latency, and successful user tasks. The goal is clearer service guarantees and better onboard experiences for CEOs, teams, and high-value travelers.
Why business aviation connectivity needs QoE
Viasat has rolled this idea into a commercial offering: JetXP’s iQe platform. iQe combines analytics and AI to produce a real-time QoE score for private-jet passengers, moving measurement from raw Mbps to metrics tied to user outcomes. That means tracking dropouts, response times, and whether core tasks—video calls, file transfers, streaming—work end-to-end.
- Benefits of business aviation connectivity QoE: clearer KPIs for operators, measurable passenger satisfaction, and faster troubleshooting.
- Operational wins: real-time scoring helps flight departments and ground teams prioritize fixes and resources.
- Passenger wins: fewer surprises, better video calls, and more consistent app behavior.
The pitch is pragmatic. For operators and FBOs (fixed-base operators), QoE provides actionable signals instead of chasing headline speeds that rarely reflect in-cabin performance. For vendors and integrators, a QoE-driven approach creates a shared language: reliability percentages, latency bands, and task-success rates instead of isolated throughput numbers.
Viasat’s JetXP iQe highlights how AI and continuous analytics can translate network telemetry into a single passenger-facing score. That score can be used to route traffic, prioritize maintenance, or trigger alerts to inflight IT support. The broader hope—endorsed by MIT Sloan’s analysis—is that industry-wide adoption of QoE metrics will lift overall satisfaction, reduce disputes over service levels, and improve operational efficiency across fleets.
